Understanding pricing and refund policy

We offer a 14-day refund policy from the date of purchase for all our WordPress plugins and digital products, ensuring you can purchase with confidence. Our pricing structure is designed to be transparent with no hidden fees or ongoing subscription costs.

Plugin Pricing Structure

One-Time Purchase Model

All Store Boost Kit plugins use a one-time purchase model rather than recurring subscriptions. When you purchase a plugin, you receive:

• Lifetime access to the plugin.
• Free updates for 1 year from purchase date.
• Email support for 1 year from purchase date.
• Full refund option within 14 days.

What’s Included in Every Purchase

• Complete plugin with all advertised features.
• Detailed documentation and setup guides.
• Professional support via email within 24 hours.
• Regular security and compatibility updates.
• WordPress and WooCommerce compatibility.

Payment Processing

We use Paddle as our payment processor for all plugin purchases. When you purchase a product from us, you need to provide your information through Paddle’s secure checkout system. We (Store Boost Kit) do not store your payment card details directly on our servers. All payment processing is handled securely by Paddle.

Accepted payment methods include:

• Major credit cards (Visa, Mastercard, American Express)
• PayPal
• Apple Pay and Google Pay (where available)
• Bank transfers (for certain regions)

14-Day Money Back Guarantee

Refund Timeline

We offer a 14-day refund policy from the date of purchase for all our WordPress plugins and digital products. This means you have 14 calendar days from the purchase date to request a refund if you meet our eligibility criteria.

Eligible Reasons for Refund

Refunds will be considered and approved for the following valid reasons:

Technical Issues:

• Plugin Compatibility Issues: The plugin is incompatible with your WordPress/WooCommerce version and cannot be resolved through our technical support.
• Major Functionality Problems: Core features of the plugin do not work as described in the product documentation.
• Installation Issues: Technical problems that prevent proper installation despite following our documentation and receiving support assistance.

Product Issues:

• Significantly Different from Description: The plugin functionality is substantially different from what was advertised on our website.
• Missing Core Features: Essential features mentioned in the product description are not present or functional.
• Duplicate Purchases: You accidentally purchased the same product twice (refund or account credit will be provided).

Non-Refundable Situations

Change of Mind Scenarios

We reserve the right to decline refund requests for the following reasons:

• Buyer’s Remorse: Simply changing your mind after purchase.
• No Longer Needed: Deciding you don’t need the plugin anymore.
• Found Alternative: Finding a different solution or free alternative.
• Budget Constraints: Financial difficulties after purchase.

User-Related Issues

• Lack of Technical Knowledge: Not understanding how to use or configure the plugin.
• Accidental Purchase: Purchasing without reading the product description or requirements.
• Wrong Product Selection: Choosing the wrong plugin for your needs without asking pre-sale questions.
• Hosting Limitations: Server or hosting restrictions that prevent plugin functionality.

Time Restrictions

• After 14 Days: Refund requests submitted after 14 calendar days from purchase date.
• Extended Usage: Evidence of extended use beyond reasonable testing period.

How to Request a Refund

Before You Purchase

If you have any doubts or questions about a plugin, please contact us at hello@storeboostkit.com with your pre-sale questions. This helps avoid refund situations and ensures you get the right product for your needs.

Refund Request Process

1. Contact Us: Email us at hello@storeboostkit.com within 14 days of purchase.
2. Provide Information: Include the following in your refund request: Order number or transaction ID, Product name and purchase date, Detailed reason for refund request, Screenshots or documentation of issues (if applicable), Steps you’ve already taken to resolve the issue.
3. Support Attempt: Our team may first attempt to resolve technical issues through support.
4. Refund Decision: We’ll review your request and respond within 2-3 business days.
5. Processing: If approved, refunds are processed within 5-10 business days.

Refund Processing Details

Payment Method

Refunds are issued back to the original payment method used for purchase. All refunds are processed through our payment processor, Paddle. Refunds typically take 5-10 business days to appear in your account and are issued in the original currency of purchase.

Partial Refunds

In some cases, we may offer partial refunds:

• Bundle Products: If purchasing a bundle and only one item has issues.
• Used Services: For development services where work has been partially completed.
• Late Requests: Requests slightly outside the 14-day window may be considered for partial refunds.

WordPress Development Services

Project-Based Pricing

• Custom quotes based on project scope and complexity.
• Payment typically structured in milestones.
• Refund terms are specified in individual project contracts.
• Payments are typically made at project milestones, with refunds considered for uncompleted work.

Invoice and Billing

Accessing Your Invoices

All purchases include detailed invoices that you can download from your account. Each invoice includes:

• Order details and purchase date
• Payment amount and method
• Tax information (if applicable)

Tax Information

Tax may be applied based on your location and local regulations. All applicable taxes are clearly shown during checkout before you complete your purchase.

Support and Success Tips

Avoid Refund Situations

• Use Pre-Sale Questions: Our support team is available to answer questions before purchase.
• Check System Requirements: Ensure your site meets plugin requirements.
• Test on Staging: Always test plugins on a staging site first.
• Read Documentation: Review plugin documentation and feature lists carefully.

Support-First Policy

We provide comprehensive technical support for all purchases and will always attempt to resolve issues before processing refunds. Our support includes:

• Email support within 24 hours
• Detailed setup assistance
• Compatibility troubleshooting
• Feature explanation and guidance

Contact Information

• For Pricing Questions:
  Email: hello@storeboostkit.com
  Pre-sale form: https://storeboostkit.com/pre-sale-questions/
• For Refund Requests:
  Email: hello@storeboostkit.com
  Subject Line: “Refund Request – [Order Number]”
  Response Time: 2-3 business days
• Account and Billing:
  Access your account: https://storeboostkit.com/account
  Download invoices and manage licenses from your account dashboard

Need More Help?

If you have questions about our pricing, refund policy, or need help choosing the right plugin for your store, don’t hesitate to contact us. Our goal is to help you find the perfect solution for your WooCommerce store, and we’re here to support you throughout the process.

Remember: The best way to avoid refund situations is to ask questions before purchasing. We’re always happy to help you choose the right solution for your needs!