How to contact support via email form?
Getting help with your WooCommerce plugins is easy using our dedicated support form. Simply visit our support page, fill out the form with your specific details, and our team will respond within 24 hours during business days.
Step-by-Step Guide to Submitting a Support Request
Step 1: Navigate to the Support Form
Go to https://storeboostkit.com/support-form/. You’ll see a clean, simple form designed to capture all the essential details we need to help you.
Step 2: Select Your Product
- Click on the Product dropdown menu.
- Choose the specific plugin you need help with from the list.
Step 3: Choose Your Issue Type
Select the category that best describes your problem
Step 4: Describe Your Issue
In the message field, provide a clear description of your problem. Include:
What exactly is happening? Be specific about the issue you’re experiencing.
When did it start? Help us understand if this is a new problem or ongoing issue.
What were you trying to do? Describe the action you took before the problem occurred.
Any error messages? Copy and paste the exact error text if you see one.
Step 5: Submit Your Request
- Review your information to make sure everything is accurate.
- Click the Submit button to send your request.
- You’ll see a confirmation message indicating your request was received.
What Happens Next?
Immediate Confirmation: You’ll receive an automated email confirmation with your ticket number for reference.
Expert Review: Our support team will review your request and gather any additional information needed to provide an accurate solution.
Personalized Response: You’ll receive a detailed response within 24 hours during business days (Monday–Friday) with either a solution or next steps.
Follow-up Support: If you need clarification or have additional questions, simply reply to our email response.
Tips for Faster Resolution
- Be Specific: The more details you provide upfront, the quicker we can identify and solve your problem.
- Include System Info: After receiving your ticket confirmation, you can securely share:
- WordPress and WooCommerce versions
- Plugin version numbers
- Screenshots of error messages
- Temporary admin access if needed
- One Issue Per Request: Submit separate forms for unrelated problems to ensure each gets proper attention.
- Check Your Email: Make sure to check your spam folder for our responses, and add our support email to your contacts.
Need Immediate Help?
While we aim to respond within 24 hours, if you’re experiencing a site-breaking issue that prevents customers from making purchases, mention “URGENT – Site Down” at the beginning of your message. We prioritize these critical issues and often respond much faster.